142 Kensington Park Road
London W11 2ES
United Kingdom
Monday to Friday: 08:00 - 18:00
Saturday: 09:00 - 15:00
Sunday: Closed
Emergency assessments can be arranged outside standard hours for urgent situations involving active water infiltration or significant property damage.
We respond to all email enquiries within 24 hours during business days. For scheduling assessments, we typically offer appointments within 48 hours of initial contact, with priority scheduling available for urgent cases.
We provide services throughout Greater London and surrounding counties including Surrey, Kent, Hertfordshire, Buckinghamshire, and Berkshire. Extended service areas may be available for larger projects. Contact us to confirm coverage for your location.
Send us an email describing visible symptoms, affected areas, and property type. Include photos if possible, as they help us understand the situation before our site visit.
We reply with available appointment times and any preparation steps you should take. Most assessments occur within 48 hours of first contact for standard situations.
After assessment, you receive detailed written findings within 24 hours. This report includes photographic documentation, moisture readings, identified sources, and treatment recommendations with transparent pricing.